Go to the content

Memory Social Responsibility 2005-2006 EROSKI FOUNDATION

PDF download menu

Download PDF report

Language selection menu

Content location

  • Start page >
    • The best range of products >
      • 4.2 Quality and safety. Quality Department and laboratory (control of own-brand products)

The best range of products

Visualization and print options

  • Send to another person

4.2 Quality and safety. Quality Department and laboratory (control of own-brand products)

The Eroski brand includes a double-tested guarantee of quality and food safety. What is more, our commitment to the environment and different social concerns can be seen in the wide range we offer, more details of which can be found at the end of this chapter and in the next.

To ensure this end, our Quality and Environment Department has an exhaustive assurance programme, from the farm to the point of sale. This programme is supported by our ENAC-certified laboratory and a network of both internal and external auditors.

Every year, more than 10,00 analyses and more than 1,400 inspections of more than 150 products are carried out for Consumer Eroski magazine.

To ensure that our Eroski Natur fresh products meet the most demanding quality, origin and taste standards, in 2005, our Quality Department performed a total of 1,162 audits and inspections in farms and production centres. In addition to these periodic controls, they must pass an initial approval audit to guarantee product traceability, compliance with technical and health regulations, the implementation of a natural system and other specific requirements.

Quality control of EROSKI Natur suppliers
2005 2006
No. of inspections (audits and quality control) Laboratory 268 360
EROSKI Natur suppliers 1.162 1.147
No. of analyses Laboratory 7.887 7.442
EROSKI Natur suppliers 3.687 3.3374

Our Quality and Environment Department has an exhaustive assurance programme, from the farm to the point of sale.

The service our platforms provide to stores is critical to the Group. This year has seen us consolidate the guarantee of quality in two key sections -fruit and meats- which has allowed us to extend "cooperative quality", which eliminates unproductive activities in stores, in addition to improving the quality levels of the product on offer. In 2006, we have continued to tune our operating processes, information systems and cooperation with suppliers to ensure ever-greater traceability. Worthy of especial note has been the progress made in the butchers' section.

Our laboratory

Our laboratory has three analytical units dedicated to testing compliance with legal parameters and to issuing verdicts on quality. The Chemical Unit obtains data on quality and the presence of undesirable substances. The Microbiology Unit studies possible contamination by pathogens and the Genetics Unit checks aspects such as authenticity (origin) and food safety.

Their work programme focuses on three main areas: product analysis (on the launch of new products and monitoring existing ones), horizontal analyses (to check for specific types of cross-contamination) and campaigns (microbiological controls, the presence of pathogens, food authentication, gluten presence, etc.). They may also cover specific matters due to food alerts.

Its main clients are the Own-Brand Departments, who represented 73.3% of activities in 2006.

In the field of genetic research into distinguishing of species, our laboratory has agreements with the University of the Basque Country and with the Universidad Autónoma de Madrid in the case of birds. We also have an agreement with the companies Ikerlan, Gaiker and Ulma to improve meat packaging and quality control systems. We also work with the Barcelona Food Safety Observatory to provide consumers with information on food safety.

Breakdown of laboratory’s activities by client
Customers 2005 2006
Own Brand fresh products 34,6 % 39,2%
Own Brand food products 37,6% 33,6%
Purchases 2,4% 11,2%
Business 17,6% 9,0%
Magazine 4,7% 3,1%
Complaints 0,9% 2,0%
Product Quality 1,5% 1,5%
Own Brand non-food products 0,6% 0,5%
Quality Systems 0,1%
Total no. of samples analysed 7.887 7.442
Breakdown of samples by analytic programme
Programme 2005 2006
Own Brand monitoring 14,3% 24,1%
Freshness campaigns 33,8% 21,0%
Pathogen campaigns 15,5% 12,8%
Capacity studies 2,9% 9,8%
Launch of Own Brands 13,8% 9,7%
Allergens 0,5% 4,4%
In-store handling 0% 3,6%
Comparisons 4,8% 3,1%
Transgenics 4,0% 2,1%
Complaints 0,9% 1,9%
Local suppliers 0% 1,9%
Non-programmed 1,8% 1,0%
Hygiene of dist. centres 0,1% 1,0%
Vitamins 0,6% 0,9%
Identification of species 0,5% 0,8%
Food alerts 0% 0,6%
Inter-laboratory 0,5% 0,5%
Fibre 0,4% 0,4%
Pre-prepared food 0,3% 0,3%
Regional tenders 0,7% 0,1%
Auditor’as 0% 0,0%

Labelling information

Information is vital for the decision-making process. Therefore, our own-brand products include their details on their containers, labels and brochures, allowing consumers to make an informed decision. Additionally all our products detail their supplier and Eroski Natur products also provide information on their origin.

One new feature in 2005 was to ensure the identification of any allergenic ingredients in own-brand products, with information on the label.

In 2005, the Quality Department Carried out 1,162 audits and inspections to ensure that Eroski Natur products met the most demanding quality requirements.

Memory sections

Menu with other resources of this page