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Memory Social Responsibility 2005-2006 EROSKI FOUNDATION

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      • CASE STUDY: Code of conduct

The challenges of a different kind of company

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CASE STUDY: Code of conduct

Our ethical management system is based on the values contained in our code of conduct and shared by the entire organisation.

Cooperation: owners and protagonists

The principle of ownership by the members of the organisation is both a duty and a right. Our members are like shareholders, and assume all the responsibilities arising from the ownership of capital.

We encourage equality of opportunity amongst all those forming part of our business project, as well as the permanent integrated training of our people, boosting both their professional potential and their personal development. We also provide a healthy, safe workplace for all.

Participation: commitment in management

We place especial emphasis on the essential, differentiating element of the cooperative socio-business model with the participation of our members in three areas: capital, results and management, stressing satisfaction and a sense of belonging amongst our people and promoting the creation of quality jobs.

Participation takes place in three areas:

  • Management: all members take part in the annual planning of own, business unit and global company goals.
  • Results: we assume our responsibilities arising from the management of the business, including the economic consequences of the financial results achieved by the company, which impact upon the capital contributed by the members.
  • Capital: the contribution of venture capital by members makes possible and justifies their full integration in the management of the business through their participation in its management bodies.

We foster equality amongst all those forming part of our business, as well integrated, permanent training.

Social responsibility

This means solidarity in the creation of jobs wherever the Group operates, solidarity-based distribution of wealth and involvement in our surroundings.

  • We promote a culture that acknowledges the importance of the social environment for the achievement of business goals and that therefore develops its commitments on a coherent basis.
  • We make business efficiency and sustainable development compatible, taking into account the interactions of our products, services and/or activities with all stakeholders: this includes the people amongst whom and the environment in which we operate.
  • Improvement of and respect for the environment is another facet of our social commitment, which requires making business development compatible with protection of the environment.
  • Transparency as a commitment and a permanent criteria in communications.

Innovation and permanent renewal

All of this falls within a framework of ethical management subject to continuous improvements, promoting participation, the commitment and support of workers, consumers and our surrounding environment.

Consumer value

This is included in the everyday management of the defence of consumers' health and safety by offering healthy, safe products with transparent, useful and comprehensive information.

Therefore, Grupo Eroski is committed to:

  • Complying with applicable legislation and employment and cooperative-related regulations, as well as all those undertakings made by the Group.
  • Implementing and maintaining an effective ethical management system to provide an integrative boost to the organisation's management.
  • Continually improving the organisation's ethical behaviour.
  • Developing a culture of social responsibility amongst all those forming part of Grupo Eroski's project and in its surrounding environment.
  • Supporting and respecting the protection of internationally-proclaimed human rights.

Grupo Eroski has taken the measures required to achieve the above goals:

Improvement of and respect for the environment calls for making business development compatible with protection of our surroundings.

  • Including ethical management amongst senior management's core goals.
  • Assuming and contributing to continuous improvements in levels of social responsibility included in legislation.
  • Verifying, through the use of indicators, the ethical conduct of the organisation, to identify areas of activity requiring improvement.
  • Establishing targets for improvements in ethical management and drawing up and implement plans to achieve them.
  • Properly training and informing everyone involved in the application of the management system and promoting the adoption of good social responsibility practices.
  • Properly informing suppliers and subcontractors of our code of conduct, creating mechanisms for the transfer of social responsibility know-how.
  • Providing a response to those parties (consumers, neighbourhood associations, public administrations, customers, suppliers, etc.) showing an interest in our social conduct.
  • Communicating throughout the company, openly and efficiently, its code, regulations and compliance with its goals.

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